Infosys has taken a decisive step in scaling its presence in the Global Capability Centre (GCC) space by launching a dedicated GCC practice, with Deval Shah appointed as its leader. Shah, currently Vice President and Delivery Head at Infosys, previously served as Managing Director of Danske IT & Support Services India—an entity Infosys absorbed as part of a $454 million contract with Danske Bank in 2022.
This move is part of Project Altius, Infosys’ broader internal transformation agenda that positions the GCC model as a major growth vector. The launch was first reported by The Times of India, where Infosys CEO Salil Parekh emphasised the company’s commitment to helping GCC clients “establish or scale different operational models.”
From Cost Centres to Growth Engines
As detailed in an internal note accessed by the publication, the new GCC practice is designed to support a range of strategic delivery models, including Build-Operate-Transfer (BOT) setups, assisted captives, and joint ventures. Infosys is already witnessing a strong pipeline of multi-year transformation deals in this space, with increasing client expectations for integrated support across legal, tax, compliance, and delivery functions.
The new unit builds upon Infosys’ existing centre of excellence, formalising it into a full-fledged business line capable of addressing large-scale, enterprise-grade GCC setups.
Global Wins Strengthen Market Position
In addition to Danske Bank, Infosys recently secured a $300 million IT contract with German airline Lufthansa, which includes setting up a GCC in Bengaluru. The new centre will focus on enhancing software development and support services for both internal systems and external airline customers.
Parekh’s comments to The Times of India referenced these wins as validation of the company’s deepening credibility in the GCC space, reinforcing Infosys’ ambition to become a strategic partner for global enterprises—beyond traditional IT outsourcing.
Also read: Walmart expands tech footprint with Chennai GCC
GCC Momentum Across the Sector
Infosys is not alone in its pivot. Rival firm Cognizant recently appointed Sailaja Josyula to lead its global GCC strategy. The broader IT sector is witnessing increased investment in GCC models as businesses seek cost-effective, innovation-ready, and regionally embedded operations across India.
However, Infosys’ early entry, established client wins, and integration of Project Altius place it in a favourable position to shape industry standards and attract enterprise interest.
Preparing for the Next Phase of Enterprise Delivery
With GCCs evolving into critical enablers of digital transformation, Infosys’ move is both timely and tactical. The new practice will help global clients navigate complex operational models while leveraging India’s talent and infrastructure advantages.
As Infosys refines its strategy under Deval Shah’s leadership, the message is clear: GCCs are no longer auxiliary—they are central to enterprise agility, innovation, and scale in the digital era.
