Amazon CEO Andy Jassy has told employees that generative AI will reshape the company’s workforce, potentially reducing the number of corporate roles over the next few years. While not announcing immediate layoffs, Jassy signaled that as AI becomes more embedded across operations, some current roles will no longer be required, while new ones will emerge.
“As we roll out more generative AI and agents, it should change the way our work is done,” he said in a company-wide message. “We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs.” Amazon has already developed over 1,000 GenAI applications and services that automate tasks previously handled by employees.
Agents will replace repetitive functions, Jassy says
Jassy described AI agents as software systems that perform tasks on behalf of users, ranging from summarising content and writing code to translating text and detecting anomalies. He positioned generative AI as “the most transformative technology since the internet,” capable of radically changing how people work and how businesses operate.
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Employees were encouraged to upskill and embrace experimentation with AI tools. Jassy urged teams to attend workshops, explore new technologies, and adopt a mindset of curiosity and reinvention. He reflected on Amazon’s early startup culture—where lean teams achieved rapid results—and positioned this transformation as a return to that agile, high-impact ethos.
Amazon signals structural change, not short-term cuts
Though Jassy did not use the term “layoffs,” his remarks point toward a structural workforce transformation driven by AI adoption. This mirrors broader shifts in the tech industry, where enterprise AI is automating a wide range of corporate tasks from data analysis to content generation and customer support.
The message from Amazon’s leadership comes amid heightened competition in enterprise AI, with companies racing to integrate agents, LLMs, and automation at scale. As efficiency gains materialize, Amazon’s workforce composition is expected to evolve significantly.
