First Citizens Bank, one of the top 20 banks in the United States with over $200 billion in assets, has announced the expansion of its India operations with a new Global Capability Centre (GCC) in Bengaluru. The facility will support key business functions, including technology, enterprise operations, finance, cybersecurity, risk management, and credit administration.
The expansion reflects the bank’s growing strategic investment in India and its intent to tap into the region’s skilled talent pool. Jeff Ward, Chief Strategy Officer at First Citizens Bank, emphasized that the Bengaluru hub aligns with the bank’s long-term enterprise vision by enabling closer collaboration and faster innovation.
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Focus on digital transformation and client-centric solutions
Designed to be a digitally enabled and collaborative workspace, the new office will play a pivotal role in modernizing the bank’s technology platforms. It will also strengthen the bank’s operational resilience and improve responsiveness to evolving client needs. Satya Prakash Ranjan, Country Head and Head of Technology at First Citizens India, said the facility provides the right environment to deliver scalable, enterprise-grade solutions.
The new centre is built to promote continuous learning and professional development, highlighting First Citizens’ commitment to employee growth and strategic operations.
Reinforcing a 125-year legacy through India expansion
First Citizens India, officially registered as FC Global Services India LLP, functions as an integral part of First Citizens BancShares’ global services division. The Bengaluru expansion is expected to significantly bolster the bank’s innovation capacity and service delivery across global markets. With this move, First Citizens reiterates its long-term strategy to strengthen technology and financial operations from India, aligning with its legacy of financial stability and client-focused service built over the last 125 years.
